Traces

View and inspect every conversation users have had with your AI Analyst

In Studio, the Traces tab gives Admins a full log of every conversation that has taken place with an AI Analyst. Each conversation — from a user asking a question to the analyst returning an answer — is recorded as a single trace. You can browse, filter, and open any trace to replay the full conversation.

Only Admins can view all traces. Users can only see their own conversations.

Accessing Traces

1. In Studio, go to AI Analysts and select the analyst you want to inspect.

2. Click the Monitoring button in the top action bar and select Traces.

The page has a two-panel layout:

• Left panel — a scrollable list of all traces for this AI Analyst, grouped by date.

• Right panel — the full conversation detail for whichever trace you have selected.

The Traces view showing a list of user sessions grouped by date

What Each Trace Shows

Each trace in the list displays:

Field	Description
User	The name and avatar of the user who ran the session
Time	When the session took place (relative, e.g. "2 hours ago")
Question	The user's original question or prompt
Channel	Where the question was asked — Web, Slack, or Teams
Feedback	Whether the user rated the answer thumbs up or thumbs down
Comments	Number of comments or annotations on the trace

Filtering Traces

Use the filter bar at the top of the left panel to narrow down the list. Available filters:

• Feedback — filter by positive, negative, or no feedback

• Follow-ups — show only sessions that included follow-up questions

• Assumptions — show only sessions where the analyst made assumptions

• Channel — filter by Web, Slack, or Teams

• Starred — show only traces you have starred

• User — filter by a specific user

• Duration — filter by how long the session took

Viewing a Trace

Click any trace in the left panel to open the full conversation in the right panel. You will see:

• The user's original question and all follow-up messages

• Every response from the AI Analyst, including reasoning steps, charts, and tables

This is useful for understanding how the analyst reasoned through a question, identifying where it may have gone wrong, and reviewing the quality of answers before acting on any feedback.

Starring Traces

Click the star icon on a trace to mark it for easy reference later. You can then filter the list to show only starred traces.

Exporting Traces

Click Export CSV to download the current filtered list of traces as a spreadsheet. The export includes the question, user, timestamp, channel, duration, and feedback for each trace.

The export button has a short cooldown after each download to prevent duplicate exports.